gogogoPrivacy Policy
This page describes what we collect when you use gogogo and how we keep that data protected. We take privacy seriously and operate under strict data-handling principles. Our gogogo platform processes personal information only for account verification, payment settlement, fraud prevention, and regulatory compliance.
When you register with gogogo, we collect your email, legal name, date of birth, and identity document number (KTP, passport, or equivalent). We also collect payment method details (bank account or mobile wallet identifier) and transaction history once you begin depositing and playing. Our servers may sit outside your jurisdiction; data transfers comply with standard encryption and access-control protocols.
We do not sell your data to third parties. Our gogogo processors—payment gateways, KYC verification vendors, and hosting providers—operate under written data-protection agreements. You retain the right to request your data, correct inaccuracies, or delete your account subject to regulatory retention windows. This page outlines your rights and our commitments.
What We Collect on gogogo
We collect personal data in three categories. First, account data: your email, legal name, date of birth, identity document number, and phone number. Second, payment data: your registered DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details (mobile banking, local payment, online payment, e-wallet). Third, activity data: your bets, game outcomes, deposits, withdrawals, login timestamps, and IP address. We do not collect location data, biometric data, or device identifiers beyond your browser user-agent.
Our gogogo KYC process requires identity verification before your account unlocks. This means we process your KTP or passport number, cross-reference it against fraud databases, and retain it for compliance and dispute resolution. We collect transaction data automatically: every deposit, withdrawal, bet placement, and settlement is logged to your account history. This creates an audit trail for both you and our compliance team.
How We Use Your Data on gogogo
We use your gogogo data for five purposes. First, account administration: email verification, password recovery, and login. Second, payment processing: submitting deposit requests to mobile banking, local payment, online payment, or your bank, and crediting winnings to your registered account. Third, fraud prevention: comparing your transaction patterns against known fraud signals and flagging unusual activity for review. Fourth, regulatory compliance: KYC verification, anti-money-laundering (AML) checks, and record-keeping for government requests. Fifth, customer support: responding to your help requests via live chat or email.
We do not use your gogogo data for marketing, profiling, or algorithmic decision-making outside these five categories. We do not share your name, email, or identity document with other players or public directories. Your payment methods are encrypted and never displayed in plain text to gogogo staff. When you contact our support team—particularly during high-volume periods around Liga 1, Piala AFF, or Idul Fitri—your request is logged securely and accessed only by the agent assigned to your case.
- Third-party processors
- Our gogogo payment gateway processes e-wallet, mobile banking, local payment transactions. Our KYC vendor verifies your identity document. Our hosting provider stores our servers. All sign written data-protection agreements.
- Cross-border transfers
- Our gogogo servers may reside outside Indonesia. Data transfers use TLS encryption (HTTPS). You acknowledge that your data may be processed outside your jurisdiction.
- Government requests
- If we receive a legal request for your gogogo data, we comply where legally required. We do not disclose this to you unless permitted by law.
Cookies & Tracking on gogogo
Our gogogo website uses cookies to maintain your session, remember your language preference, and prevent CSRF attacks. These are functional cookies, not tracking cookies. We do not use cookies to profile your behaviour or sell data to advertisers. Your browser can block or clear gogogo cookies at any time; you will simply be logged out and required to re-authenticate.
We use Google Analytics on our gogogo marketing pages (not logged-in areas) to count visitors and identify technical problems. Analytics data is anonymized and aggregated; we do not link it to your gogogo account. If you prefer not to be counted, you can install a browser extension that blocks Analytics requests.
Your Rights & Contact
You have the right to request a copy of all data we hold on your gogogo account. You can submit this request via our in-app help or by emailing our support team. We will provide a machine-readable file (typically CSV or JSON) containing your personal data, payment methods, and transaction history within a standard timeframe. You also have the right to correct inaccurate information—for example, if your registered name is misspelled, you can request a correction through your account settings or support.
You have the right to request deletion of your gogogo account. We will delete your profile, login credentials, and payment methods immediately. However, we retain your transaction records for regulatory compliance and dispute resolution. We cannot delete historical data that is required by law. If you wish to delete your account, contact our support team via live chat or the in-app help button; they will guide you through the process and confirm when deletion is complete.
If you have concerns about how we handle your gogogo data, you can contact us directly at our support email or live chat. We will investigate your complaint and respond within a standard timeframe. If you believe we have violated your privacy rights, you may file a complaint with your local data-protection authority.
- Support channel: In-app live chat (available during operating hours).
- Support channel: Help email (responses within standard business window).
- Data request: Submit via your gogogo account dashboard or support form.
- Account deletion: Contact support; confirmation sent to your registered email.
- Policy updates: We notify you by email if this privacy policy changes materially.